Shipping & Delivery Policy – KSHMEER
Last Updated: 12 September 2026
Thank you for shopping with KSHMEER. This Shipping & Delivery Policy explains how we process, pack and deliver orders placed through KSHMEER.in.
By placing an order on our Website, you agree to the terms of this Shipping & Delivery Policy.
1. Shipping Locations
KSHMEER currently ships products to addresses within India, subject to serviceability by our delivery partners.
Certain locations, remote areas or PIN codes may have limited or no delivery service. If your delivery address is not serviceable, we will contact you regarding the available options.
For international shipping enquiries, please contact us at art@kshmeer.in before placing your order.
2. Order Processing
Orders are normally processed after successful confirmation of payment.
We aim to dispatch orders within 3–7 business days, unless a different processing period is specifically mentioned on the product page.
Orders containing artworks, customised products, made-to-order items or other specially prepared products may require additional processing time. Any applicable additional timeline will be communicated to the customer.
Business days generally exclude Sundays and public holidays.
3. Delivery Time
After dispatch, estimated delivery within India is generally 3–10 business days, depending on the destination and courier service.
Delivery times are estimates and are not guaranteed. Delays may occur because of:

• Weather conditions

• Natural disasters

• Public holidays

• Courier delays

• Transportation disruptions

• Incorrect or incomplete addresses

• Remote or difficult-to-service locations

• Government restrictions

• Other circumstances beyond our reasonable control

We will make reasonable efforts to ensure that your order reaches you within the estimated delivery period.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on factors such as:

• Delivery location

• Product size and weight

• Number of items

• Special packaging requirements

• Delivery service selected

Any applicable shipping charge will be communicated to you before the order is placed.
5. Order Tracking
Once your order has been dispatched, we may provide you with a tracking number or tracking link where tracking is available.
You may use the tracking information to monitor the progress of your shipment.
Tracking information may take some time to become active after dispatch.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Valid mobile number

KSHMEER will not be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.
If an order is returned to us because the customer provided an incorrect address, was unavailable to receive the package, or otherwise failed to accept delivery, additional shipping charges may apply if the order needs to be re-shipped.
7. Delivery Attempts
Our delivery partners may make multiple attempts to deliver your order.
Customers should ensure that someone is available at the provided delivery address to receive the shipment.
If delivery cannot be completed after the courier’s applicable attempts, the shipment may be returned to KSHMEER.
8. Delayed Deliveries
While we aim to deliver orders within the estimated timeframe, delivery delays can occasionally occur.
If your order is significantly delayed, please contact us at:
Email: art@kshmeer.in
Phone: +91 98594 53297
We will make reasonable efforts to coordinate with the relevant delivery partner and assist you.
9. Damaged Packages
We take reasonable care to package products securely before dispatch.
If your package appears visibly damaged, opened or tampered with at the time of delivery, please:

1. Take photographs/videos of the package before opening it, where possible.

2. Record the condition of the packaging and product.

3. Contact KSHMEER as soon as reasonably possible at art@kshmeer.in.

4. Provide your order number and relevant photographs/videos.

This information may be required to investigate the matter with the delivery partner.
10. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible.
Please provide:

• Order number

• Name and contact details

• Photographs/videos of the product

• Photographs of the packaging

• Description of the issue

We will review the issue and, where applicable, provide an appropriate resolution in accordance with our Cancellation, Return & Refund Policy and applicable law.
11. Original Artwork and Fragile Items
KSHMEER may sell original paintings, sculptures, framed artworks and other delicate or fragile products.
Such products may require specialised packaging and handling. Delivery times and shipping charges may therefore differ from standard products.
Minor variations in packaging or handling marks that do not affect the artwork itself will not necessarily constitute product damage.
Where an artwork is damaged during transit, please contact us promptly with photographs and other relevant evidence so that we can investigate the matter with the delivery partner.
12. Multiple Products in One Order
If an order contains multiple products, KSHMEER may ship the products together or separately depending on product availability, size, packaging requirements and logistics.
You may therefore receive multiple shipments for a single order.
13. Delivery to Remote Areas
Some remote, rural, restricted or otherwise difficult-to-service locations may require additional delivery time or may not be serviceable by our delivery partners.
If we are unable to deliver to the address provided, we will contact you regarding the available options.
14. Cash on Delivery
Cash on Delivery (COD) is not currently offered unless specifically made available for a particular product or order.
Where COD is offered in the future, additional terms or charges may apply and will be displayed before the order is confirmed.
15. International Shipping
KSHMEER may offer international shipping for selected products in the future.
International orders may be subject to:

• Additional shipping charges

• Customs duties

• Import taxes

• Local taxes

• Customs clearance requirements

• Other charges imposed by the destination country

Unless specifically stated otherwise, such charges are the responsibility of the customer.
Customers placing international orders are responsible for ensuring that the purchased product can legally be imported into the destination country.
16. Changes to Shipping Information
KSHMEER may update this Shipping & Delivery Policy from time to time to reflect changes in our logistics arrangements, shipping partners, delivery services or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
17. Contact Us
For questions regarding shipping or delivery, please contact:
KSHMEER
Address: Rupnagar, Guwahati, Assam, India
Email: art@kshmeer.in
Phone: +91 98594 53297
Website: KSHMEER.in
We will be happy to assist you with your order and delivery enquiries